Return Policy

If for any reason you are not happy with your order, please follow our returns policy below and don't hestate to contact us via email at support@flowinversetea.com or call at (818)749-6788:

Tea Returns:

• Tea returned to us cannot be resold due to health regulations, emphasizing the rarity of our teas and our commitment to sustainability.
• To ensure the integrity of our teas and minimizes waste, please understand that we do not accept any returns solely based on customer preference.
• We encourage customers to sample smaller quantities(10g) before purchasing larger amounts to ensure satisfaction.

Damaged Boxes:

• If your tea packages arrive cracked or damaged, please let us know right away! We want the chance to make it right as soon as possible with a replacement or refund.
• For damaged items, we will cover any return shipping needed.

Missed Items:

• Notify us within 14 days of receipt if you receive the wrong product or if an item is missing.
• Please let us know right away and we promise to make it right, and get you the tea you ordered immediately.