Shipping Guides

• All orders are packed and shipped from our USA headquarters in Seattle.
• Orders totaling $35 or more ship free via USPS within the USA.
• Standard US orders typically arrive within five to eight business days from Seatle, WA.
• Premium expedited shipping services with UPS 2 Day and UPS Ground are available at live rates based on order weight.

• Orders outside the USA are shipped with local shipping vendors using live rates based on order weight and destination.
• Customers needing alternative shipping solutions can contact us for arrangements.
• International customs duties may apply, and we cannot refund additional fees charged by local customs offices.

Our website is SSL secure. We accept various payment methods and provide immediate order receipts and tracking information upon shipment.

Join our True Fans project to gain access to exclusive benefits such as early access to new releases, special discounts, and chances to receive complimentary tea samples throughout the year.