FAQ

At FlowInverseTea, we want you to be completely satisfied with your purchase. Please feel free to reach out to us via email at support@flowinversetea.com or call at (818)749-6788, and we'll make sure to get back to you promptly with personal service.

Our dedicated support team, including June, Sylvia, and Zoe, is here to assist you every step of the way.

What if my order gets lost or held at customs?

You're covered. We ship directly from Enshi, China, and we stand behind every parcel. If it is lost before it clears customs, we refund you in full. If customs sends it back, we reship it for free or refund you. If it arrives damaged or with a packaging problem, we offer a full or partial refund. Just email us with your order number and we will make it right.